Welcome to the Future of Hospitality

Though privacy issues are still the most crucial discussion point for IOT technology, nevertheless the pace of applications are relentlessly increasing. Amazon is planning to deploy Alexa as a new touchpoint in the hotel rooms. For sure, there are opportunities to utilise the benefits of this technology; however, the question is still there, within customer experience design, satisfying customers will always be on the shoulders of real flesh-and-bone staff.


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